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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 # T) r) Z% p) b4 x9 }; z! A
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【会员论坛ID】：iwatch9 Q8 |4 N4 `, B
【咨询公司】： 头头
/ d% r/ i1 P9 d/ u, q【咨询内容】：* H2 C& H0 _# H$ u5 q9 S2 b/ S
' O4 B) ]) v7 {/ [
昨天在你家注册了个账号，今天参加活动存了1018。
1 l4 K( E9 Q; K: ~4 y. n/ U7 S
4 W: h3 n0 t2 [2 e中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。4 M5 G+ v" `. [4 S. {3 Q2 c
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？5 g% D1 I0 M- Q4 g$ \! a5 n
# V! E0 r' ^) T. \* N' p& O6 `- Y1 n到现在还没回复我的资金的去向，真有这么难？- z9 p* O* G$ Y$ _9 N
7 S" B9 e H4 v5 I" u* {帮我追问一下，我转的两笔款去哪里了~ （附截图）
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3 H; i. f9 O4 w. i谢谢~- {4 |0 i. [! x+ x( F! z( I
下午就找了在线客服，一直没能解决，好像很难一样？ `6 ^ Q6 t* ^9 c0 d x" o5 L9 e" v
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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; W: |# {( n3 p( a! u
现在已经在提款审核中，但是还是没有得到任何解释。& e: D& s' W) m; Q# y
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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: B' J0 Y; u# Y8 O9 W; m7 p2 A
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5: p9 [3 B7 z1 a# a5 W
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。3 D) k( `, `5 w5 Z( E8 X
D! b J0 a, \& q( m; |" c只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
; H- u: y3 h% m! |8 p$ M当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
1 m( d, |" ~$ L6 I. p6 H
; a, ?3 o9 Z6 C( ~9 D! F& @) l这个问题绝对不是这 ...
; I4 b/ I7 F9 O) r" Y9 l您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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" y: ?2 M# Z: G$ C6 x1 Z. V客服妹妹，我最后说一次。
) g1 T7 u1 U- |/ x; S昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
9 `7 m! x! t. V" l2 C+ g按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。$ V, M% m- G' }( j. ?2 q; e% R
, @$ B; ^( P' L8 a然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
$ u3 N8 r! F& y8 s0 S; h虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。6 l4 t/ Z. l2 M
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当前离线
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: \3 E% [5 F7 X W8 A0 K& R资金到账了，在线客服真的很不给力。
9 b- ~9 u6 z$ E ]. U) z就评一般吧。 |
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