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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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! m% n6 E5 w+ i! g) Q4 D/ _【会员论坛ID】：iwatch
* _7 y# Y, q" B【咨询公司】： 头头- [1 {' c9 i# w$ S4 q" N6 ?. s1 p: @
【咨询内容】：
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" |9 ~0 f* K: h6 L5 ^ e昨天在你家注册了个账号，今天参加活动存了1018。
: a7 M/ A: S: { Z# V% Z1 Z j; D' U/ r# E/ a! |# Y
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。' s: [$ U q D! h8 w$ e/ y
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
2 L" K6 k! r6 D2 M! c* s# o9 w% _ {3 o/ P( o. L: K
到现在还没回复我的资金的去向，真有这么难？
) F; f& [5 F# B. E& T6 i8 }& ^. U6 l- [& i" y
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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. o, v9 P: t2 @& O, P8 j+ ~
谢谢~
* e! ]/ y3 ?! p' P下午就找了在线客服，一直没能解决，好像很难一样？. x& K9 H% A. Q O( B7 P
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。; I5 P# m/ m: z; b1 `0 A0 W/ j
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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* M$ G. J: h6 L8 x/ c现在已经在提款审核中，但是还是没有得到任何解释。2 m6 a; y1 G8 e
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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% h0 E0 m% `2 e: Z) G
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.55 M) p2 E! r2 O. O7 _9 N" I6 G
7 ]1 e; G" e7 O4 {' L: X# M这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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当前离线
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iwatch 发表于 2017-8-15 10:55
7 c1 a; j1 f" ^当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
" a: R0 Q1 b2 b2 s V- J# @
/ y- ~/ d; Y+ {9 [" c$ }# d- y" n- _这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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3 v/ v2 E7 @* y/ ?) b
客服妹妹，我最后说一次。
" c1 Y3 V7 Y& y3 X8 h- h2 d. o3 e8 f$ s昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
, v0 [) b8 h# Z0 e; \7 Z4 Q% g' t按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。6 i, e( b2 `% a' o
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
, W7 v. e8 W; ^3 h虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
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( \7 y6 a: ?, ?* J% Z$ z资金到账了，在线客服真的很不给力。# n3 A) E: {. D2 d* A" s) [
就评一般吧。 |
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