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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
( a5 u( ]: [) C+ R+ R" ]2 E5 T* n
: b8 j- C0 X @【会员论坛ID】：huarenh8 D+ M/ ]* B; ~* r; g
【咨询公司】：12BET
+ U) E0 g2 N( z |. \; ?. k【公司账号绑定】：已绑定
* c: S% \! u( r! d- q【咨询内容】： % y9 w& B! B# {" e( O
$ ~8 S! ~7 b* l
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……% B4 z h7 H% N* Q* o
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。: S8 l) j0 I @' k% D/ { K* i# Z
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 4 t8 I4 Q2 P. ~# ` u& z
- H; C3 ?% `4 L9 }) E% s问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题: t$ v2 S8 e6 B" w& e
-----------------------------------------------------------------------------------------------------------------------
% f' i$ W; ]8 v' B8 D6 F: \# c* _! ]2 b, S& c5 v
跟进情况更新：; ~( l8 X Z4 L1 @8 ]1 X8 h) L
7 a9 ?/ w& Y( {5 i: Z/ m5 l8 }2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
" ?6 n2 ]. x9 P1 d2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况; L! b4 ?' F# h/ X a8 |! j
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
% Y/ o2 F9 \ i* P3 P0 @+ ]/ m/ a9 Y2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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- ] r% E! p$ Q+ w1 Q/ E3 ~3 n: a评价说明：# x! l! N: k6 T7 I
* }( E! k% w$ Z1 r m1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理/ b. P" O+ R- U/ {$ _, b
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
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活跃币:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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N1 x) }1 E. |8 I: o* w `1 T! {没有联系我……8 L. y4 z p: l) ]2 A
第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
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总在线: 6649 小时
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( G; o) A H1 J" c5 ]& P( u好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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1 Z6 u$ ?/ p) D+ S( k( ~4 l
楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）, x8 ]5 N: J( _, X
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