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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
# S( Q3 K0 p8 f5 u: y" o) Y【咨询公司】：E世博
9 L5 u2 `0 E+ x+ \* F' G【公司账号绑定】：已绑定
; J1 P7 f [! V+ o! R4 k5 Q【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
# u4 X" O( {% c+ @ 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
4 P4 u) I3 ^% `! X4 r 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
0 T$ C7 D' T, n. _ 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。
b/ G2 i+ l/ d5 C$ V7 i 另外，建议提升网站安全措施，否则让人很不放心。& m+ \0 _4 [5 s; F) c
6 u4 D4 P0 d/ E8 m: W |
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 : h8 g/ k( |/ F' [9 {
3 t7 O p3 B% ~6 X
好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
$ F' Q; ?1 |, m# N5 a8 ^/ N--------------------------------------------------------------------------------------------------------------------/ P3 m! u( x5 s3 E8 y
跟进情况更新： + _9 S- p! A% k5 y( D
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
# S* e; |4 v1 l" i. \( `7 }2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。
7 E5 [) l' | }% e) G, s2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
; S: s, H. e, D+ ?$ f# V2022-10-27 14:24 【会员评价】—— 中评
* j* V1 k+ M5 g; W% k s" x
8 |% s# W7 ]( R评价说明：3 c6 {, A1 s) k6 v0 U6 ?
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
& T' L1 k: @0 x' i2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。! Q2 T$ `( K4 r+ P7 h' X2 s# n# p6 F
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哥哥您好
# X+ n6 k' ^! }( O9 Ee妹已将您的状况回报给相关单位了！
t5 z' S5 D# N- |0 u请哥哥放心，公司会尽快协助您的问题的～# ], I7 D' V9 z' Q. e
由于妹妹权力有限，无法了解详细原因 :(
$ |! M" K- Y, X5 Y如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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