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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 6 T% m6 N5 Z/ a! O/ b
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【会员论坛ID】:huarenh7 w& W0 B" g n8 }9 w
【咨询公司】:12BET4 n' s. n, U, P6 z, q
【公司账号绑定】:已绑定' y5 F( c& n; ] v
【咨询内容】: * ]0 s- Y$ m6 [- K" [ J
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10月22日早上9点多的提款,到现在还是没有收到。今天早上咨询客服,说已经汇出了要我提供银行卡流水,提供了然后说等邮件,下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到,联系24小时客服要他们提供转账截图流水号,客服说无法提供,然后又要我重新发银行流水等邮件……2 n0 E6 j) i; N" g
我发多少次流水都是没有收到啊,我相信12BET不会黑钱,肯定是转账转错给别人了,麻烦论坛和客服跟进一下,这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了,七玥会联系客服过来帮你查看是什么问题
5 ~$ E' U, o/ O d1 u1 Z2 k-----------------------------------------------------------------------------------------------------------------------3 I/ I" ^- o z$ j4 Z4 r
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跟进情况更新:
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4 M& H; m% y Q! u2 t) O2021-10-25 14:54【接受咨询】—— 版主-七玥接受咨询,留言通知转达客服查询' _+ q8 Y9 I/ s
2021-10-25 15:23【客服回应】—— 客服回应我们告知说财务正在核实,有消息官网客服是会直接联系告知情况,我们会继续更加情况' l; Q: c' ^! G8 b
2021-10-30 10:48 【跟进汇报】—— 第二次邮件已回复,钱已退回账号2 A2 _) F9 I& b% |1 C
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价,版主默认评价-好评2 X' Z* Z l( V t. H X
* G4 i P" ]" p- w! r$ |评价说明:
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( N! l* S. N( |2 g1,如在公司(客服)无明显过错的情况下,如会员刻意给予差评,版主会客观分析做评价:中评处理4 [' y% m9 m* L# c: |$ o8 r/ _
2,如咨询客服已回复,但无法再7天(工作日)完成,会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司,绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢?这里给七玥知道一下哦~ |
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当前离线
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没有联系我……
/ {) p/ _% K$ F* Y, v5 b+ K第二次邮件复了,钱退回到账号了 |
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当前离线
经验:
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活跃币:
策小分:
总在线: 6374 小时
本月在线: 7 小时
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/ ~: C! R- Z& s好的 如没问题可以对这次的事务进行评价哦,差评,中评,好评) K4 c) G ?2 g% [: P9 f
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6374 小时
本月在线: 7 小时
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@$ w/ F1 n& c b' N _: J楼主,由于你的事务客服已处理完毕,按照规则48小时工作日内需要回帖给此次咨询服务一个评价,你已超过规则时间,七玥这里帮你默认评价(好评)7 A) w. ?$ C( ]9 [2 O; G" S) b" v
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