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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 $ V1 J8 J& f# c/ a% A/ o& \6 O
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【会员论坛ID】：huarenh
8 l3 H; D4 v) ?9 w9 W4 h! V【咨询公司】：12BET' b, B9 M0 p& {2 n3 ]6 h
【公司账号绑定】：已绑定/ B% K# d, K* c& X$ O: S$ M( H3 O
【咨询内容】： . s$ {; {2 J. H' m: ?' |
, Q( o( i+ A$ F 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……' K8 q3 }0 a, T; y# w
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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2 n4 h. `0 ~* @7 Q& z楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
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& W6 l- h) s7 n; T1 E$ c! g
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
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没有联系我……; s4 O2 H3 Z3 P( u
第二次邮件复了，钱退回到账号了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题/ w* v) w4 F o. X
-----------------------------------------------------------------------------------------------------------------------9 g- l% V# S: c9 S. B1 I, J
1 k; m: S8 e9 [跟进情况更新：5 X1 f1 _4 }& [: K8 B
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询; }1 j2 l7 V# e H, R4 X' p
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
0 x4 [+ H8 o" h# i: B2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号0 {9 ~* O+ m0 s# J4 G
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评# P5 j" ]# R* W, [ r/ W* i6 [2 m8 a
" t+ p7 V( O1 H8 t评价说明：& ~( Y2 x( N. @5 H" p
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
. k# c5 }- n0 G5 G& p2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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