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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
1 O6 T( o. j" |( P+ Y! i
, ^4 b1 l& c, \9 W2 _# @【会员论坛ID】：huarenh
# R; D0 Z8 p/ j0 d, I+ v/ _【咨询公司】：12BET. D* o6 s# a* Z% v4 x
【公司账号绑定】：已绑定
7 W0 D& ]" k' d& x8 G【咨询内容】： 5 w8 @( G5 X8 T4 [$ O2 T* `6 @9 z
( [* x! c' Y( `- T& i9 C( v% B4 L6 E 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……7 p+ ~# l" ~$ o) P% `3 C4 g R
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 1 f: `, H& e4 j- u7 I- N* L
/ ^: J. m: s- ^5 e问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题5 Q- F" ~# p. ^! o( H) h) p
-----------------------------------------------------------------------------------------------------------------------; O$ P% @6 y- g; D! e0 V6 I1 C- N
8 {( Y# B3 C1 Y E% n0 t) M跟进情况更新：
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8 ~9 B) L. j( w% a+ n- g2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
( Q) f6 S: W) S2 h) P. U& B/ N2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况, S; a8 ~0 M+ [; s4 @7 T5 Q
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
: G% d, n0 W" G% t; ]2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评 [: X+ i3 T% n$ O" Y+ I
6 ], Q8 q0 U# X, m# s评价说明：7 I2 `; i0 j9 q5 H. m9 `- C$ p& v" M
1 T% U6 g9 e/ F" O8 J* `1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理+ b3 t/ k( s3 Q/ }3 g5 s/ }
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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`* b1 G- c( o# D' j$ J1 ^
没有联系我……
4 o2 P8 X+ d L ]) n9 J+ H第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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5 h7 A8 G1 u- q: y7 f5 M0 d
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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