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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh/ e/ d% w# E) l' P) L
【咨询公司】：12BET) i1 n0 s8 M% W3 F
【公司账号绑定】：已绑定9 m: u; |- ?/ h; y- ?3 r6 h
【咨询内容】：
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5 n: g m7 p. L; ?5 C1 K" e& R 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……- A/ L# m ~2 g% X/ h
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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4 P& J' l. ]" G- L- Q' f1 s问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题+ m8 r6 \( @4 v3 h! W8 b3 J0 W
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跟进情况更新：+ G) p* @4 V# T4 N2 Z
" p3 K+ k' R$ s' U, |2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
$ F% z3 D7 a. h2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况$ Z3 W! b+ z! v0 B- C
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号% ~. B3 |1 Y. D7 v9 k& \
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评" B( r8 Q v. G; |& a! g, P# @
+ k1 f; x* V+ ~# w( Z6 J1 X Z z评价说明：
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8 F$ p# n# L% x5 Z1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
: }# [5 T& S3 O+ d. j2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
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本月在线: 0 分钟
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当前离线
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天策币:
活跃币:
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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6 |0 s4 h3 I4 ~没有联系我……
3 m4 A# T) \- l5 w0 _+ i8 y6 g第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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0 A* _$ }5 z" b) _) G) j+ k
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评+ D" A" {( h+ q' }) ], U" Y
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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