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会员tianxinying咨询鸿运国际公司无法提款事宜
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本帖最后由 tianxinying 于 2017-4-18 19:11 编辑 , d+ ?6 ~- S: u4 _. g1 h8 x
& y/ r% M) |& X7 H% |- C# W9 Z【会员论坛ID】：tianxinying 【咨询公司】：鸿运国际 【咨询内容】：5万本金，盈利到22万多，普通会员单日最高提款19万。提交提款申请后，没人理会，客服让邮件联系风控，风控根本不回复 发了2次邮件也没用。 下面是交涉过程： 到底审核多久？客服不知道，风控不回复邮件。请论坛处理。 客服回复： 霏霏 - 鸿运国际娱乐城 22:07:23 您好！经查询您的账号被我们风控部门随机抽取为安全审核，如果有任何疑问，您可以发送邮件至我们风控部门进行查询，邮箱地址是[email protected] 谢谢 发送邮件 用户tianxinyin，取款19万，还是未审核" x9 r1 M8 o) T1 Q- E
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时 间：2017年4月15日(星期六) 晚上10:12 | [url=][/url][url=][/url][url=][/url][url=][/url][url=][/url] | 收件人：
* J5 D& }% |& ~/ G6 ?info <[email protected]>
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?, A( S" w$ [" S1 d3 X多久才能审核完？客服让我联系你们。
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) H' [ O1 x) s4月15日至今，客服都是这样回复的& |1 i6 W8 ?/ A2 C* h& ?: o: P
田新营 17:00:55
! V3 o2 G. b2 M) j没有回复呀
' p2 i2 w* m h B2 c霏霏 - 鸿运国际娱乐城 17:01:272 G6 P: U: u8 Z" ^6 D* D1 |
亲 这个我们客服无权处理，请您耐心等待风控的审核哦，审核结束之后会邮件通知您的哦 谢谢: e' U0 m- _0 Q X$ d% f% D; H, U
田新营 17:02:14
5 x5 }. |9 H0 b/ _% N1 ~4 _2 H风控可以聊天吗？
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等回复要多久？7 |& |8 w9 v. ^7 ~7 Y" @
霏霏 - 鸿运国际娱乐城 17:02:41- t% c6 K" \+ ]7 f, q; f
不可以的 唯一的方式就是发送邮件进行咨询哦 谢谢0 W3 u: ]+ C g" G0 O! G4 I
田新营 18:23:20( G# F5 F; Z# O1 n* \- E/ J, W+ u
多久结束？作为公司客服，不知道公司审核流程吗？
' [' R/ f# N. z0 X5 G9 P2 }% N2 x霏霏 - 鸿运国际娱乐城 18:23:57
# `# o u2 ?9 b- ~& \ C, l您好，安全审核问题我们客服不处理，请您耐心等待风控部门的审核哦 谢谢0 n. H1 W: [# r, r9 v- ~) _/ U
田新营 18:24:31
5 F4 F0 z& [6 `2 z" Q1 Y风控到底是谁？我电话他。
* m' D m) ~* g霏霏 - 鸿运国际娱乐城 18:24:55
' {& Y3 P7 Q2 ^( ^- ]' m3 X唯一的方式就是邮件进行联系哦，邮件地址为 [email protected]
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; k1 C! f; F5 w) V) x. V. |你们公司太垃圾了吧？这么敷衍客户
; Y' I( K& g! l; m$ @霏霏 - 鸿运国际娱乐城 18:26:14
8 F' q7 D) `% ^您好，安全审核请您耐心等待风控部门的审核哦 谢谢
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+ R* y8 D5 R3 @1 Z4 J我每天都来问
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你们老板呢？或你们的监管部门6 [8 h, E: R5 r+ I' @, S
霏霏 - 鸿运国际娱乐城 18:36:23* a* z o/ {2 T6 y6 P5 R2 ^+ ]
我们客服不处理安全审核问题，唯一的方式就是请您联系风控部门进行咨询哦 谢谢6 d( ]. }" ?/ l6 z; K; z
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你这个是属于公司纠纷范畴。论坛的咨询区不受理纠纷申诉的，暂时无法为你提供更多帮助。建议你前往查看纠纷申诉区按照规则发帖。此贴关闭处理 |
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既然客服有解答你，让你发邮件咨询，那你就按他说的 看审核结果是什么，既然已经回答你不出款的原因了，剩下的内容就属于纠纷范畴，如果你符合纠纷区申诉的条件，可以去纠纷区发帖，如果不满足的话， 请你耐心等待对方风控部门的审核结果 |
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