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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走& k. l# Z% g' |  u) O
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,5 X+ N5 X6 T; J2 G, d- R3 l
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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' `. D) B3 u/ L# E! E4 u2 T0 Z关于掉单,论坛也有过不少帖子
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- C* A1 J1 _0 `0 p5 `2 Y& r/ v( e" c: h有出来吐槽的
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有出来骂人的
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+ V" {, \2 {+ C% N  x+ [有哭成泪人的
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% t) ]* u& Z) b, U; \- S5 @总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,1 E  G; q( F4 t

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!; A- f9 j) ~+ ?
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。, Q% U0 ~$ }2 Q3 K7 {. Y2 R
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8 Q, T$ P( o* `, |然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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8 W& V" b4 a4 u: V4 G6 L4 ]接着,公司站出来了:让我想一想静静,,,) \- W$ S1 V9 k7 O0 r! x2 c: \7 U

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* e, f. K. C4 b; h) M0 B钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!* c4 t% x- X( a1 e9 N
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根源在哪里?, I9 Q& C; h0 r& N
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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( |) M% K( o0 n4 @. g: o客服懂每个银行查详单,查流水,查电子单的具体操作吗?/ W, s& Y3 B& v$ `2 C- L
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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0 c1 ?! Q: W+ H' p' R) G" J) z客服懂自家的支付方式的时效效性和最优化吗?/ s( V: P+ K. E) [1 P, }6 u& x

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客服懂常规问题发生后,正常解决所需时间多久吗?
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! F( x! {6 y3 F' l/ Z联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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9 T& c4 ]& R% P5 e3 w# G有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,9 O* V- f! t% Z& N; u

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4 c1 P. i+ F! B  r( s7 }. W' z1 [矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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! ~; O4 A* f1 B* G$ V- f2017   向那些
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' K! k# j# v2 u1 a陪着你笑陪着哭0 {  s% v  l! a3 V' F5 l

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6 H0 [$ t  r& W% S) t陪着诉苦陪吵闹  z7 I2 j. a- `- u; W
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
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