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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
. ?' ?* I; p1 s; D6 k作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,2 k& Y0 v0 P. R! R3 V! ]6 \, k* I
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,( e4 z, T2 ^; B$ x2 x
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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* H. Q- z' z0 K0 h; @+ X关于掉单,论坛也有过不少帖子2 D& t  @& j* q

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有出来吐槽的3 R( B7 o. ~4 k2 A# d

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有出来骂人的  p; b1 D0 D! S. P
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& B5 U# e5 C2 M+ e  }. Y有哭成泪人的/ |+ d( F1 a# J$ s
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! y4 _. D1 t& F) R总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!, w/ X+ l! O$ J2 E

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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。- {* d" O0 g$ a+ x  g; k: ?
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. j4 @9 l% t" U+ u$ S: D! E然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,4 o4 P# c5 \: I8 K; P8 ?! C0 w
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1 t" |0 S, k  i' S0 N# P接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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  L) |* ]/ ?" E* j; W. E1 V" k还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
/ Z; v4 C6 N# S) D4 X% M根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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1 A! ~7 q' x1 k. O/ k0 E' i' X: W. H! U客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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" I. D1 `' a) O8 a6 N客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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( V' ~4 u. ^& V. G  c4 L客服懂自家的支付方式的时效效性和最优化吗?" [% }* U( y3 B
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$ V; d- e0 }' s7 d3 c: W客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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2 Y& ^7 ]& l+ }3 N6 r" v有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?% O7 U* f6 S! M3 u2 s/ i, J6 \

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1 E) G$ y7 t4 T5 C还有太多太多,,,$ q0 T  H2 T: j* H: C, c
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,. s; H& ?' `5 e% J
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! g. M/ _, R$ t3 A+ T0 c- s9 M打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了8 P, X0 A' q( e. [1 O, r& |
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/ W8 S, R9 W$ U  c但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,% T5 k) \2 C: n  Z# v1 n! C) \0 f% y

. p% o; l% H( d; H5 |. S2017   向那些8 `+ b% V$ k1 G% Z

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陪着你笑陪着哭
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% Q7 d+ J5 T$ z! C# Z陪着诉苦陪吵闹0 O( Q5 e5 V+ R+ j

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5 u5 @2 ~; {, T7 q" l% ^- K陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!( r" ~; ^3 A. y1 F

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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