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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
+ q: e/ F: T, w/ l6 {* ]: t" l作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,4 q6 c4 ~' {# H
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,0 I. H d# l. d
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,6 A" F6 e/ S s+ ]4 Z% O
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关于掉单,论坛也有过不少帖子) f) i0 m, ]! g" T; {) y: u3 O
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# c, Q8 v) v1 E+ R8 |6 o有出来吐槽的
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有出来骂人的; q7 |$ E4 B, G
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有哭成泪人的3 n3 Z9 d, O* O
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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3 V1 y: ^% [* r3 G) `
( I. }, y5 y7 Z! B* d而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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" w$ i. \) U" ~/ O* W' ]
因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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" m7 U4 B8 r. m" c q1 x0 o5 k/ M; G l2 X, R
3 v3 j& m7 @0 L( I+ d# Y: K接着,公司站出来了:让我想一想静静,,,
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q5 c7 K |8 U; H钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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" K; V( C% B' f& {+ [还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!' x$ m1 p3 W+ O. j* V9 V2 H
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根源在哪里?
% p/ l8 ?' `& O5 d( v根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?+ D+ |' g; s9 ~, d# q, D) n( L, Q
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' l: c" I' s* i3 @ p U客服懂自家的支付方式的时效效性和最优化吗?/ H9 i' B( Q$ v
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?# l( Z+ w2 y! U# i9 C
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,# A! l* [6 Y; ^: `$ t+ V. q4 B: d U
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" S6 E1 ]' ^2 K7 Q0 h5 T/ V" {& D矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,/ H0 }8 u7 U3 E% k# T, P. C" P0 q
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; S" B, t9 Q, E, U- B. Q j5 ^4 C$ `$ q( |打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了" A+ ?! }% i/ ]# O! J
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,9 L+ p- L6 J+ W6 c, A
6 H& C% N; p0 J8 k+ X2017 向那些
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+ `8 B% r k4 ~& U: h
- b `; X9 A5 P陪着你笑陪着哭
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陪着诉苦陪吵闹3 U3 a" S7 r4 e! [, A0 S- I, c
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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