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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走( w z% Z6 D( Q. I2 A, F8 y
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
$ G& T* e4 W2 M6 i* M最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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! @8 B$ U! X3 o新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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有出来吐槽的
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8 a f4 @7 |, N# U1 b有出来骂人的7 |) c$ I5 T5 m% S
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有哭成泪人的& k: v4 I9 P/ @/ k* g" [& r7 X) k4 [
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- k8 `4 l( m) b8 Q5 ~& C总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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+ @: \6 y7 ~& S0 ~: [$ `, z! @
而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。9 x, Y8 E& P; s% a' X ]% r! P) Q
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' F; W T( w% z然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,$ d9 l. P% F4 w
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# v, e+ G* K- t0 R接着,公司站出来了:让我想一想静静,,,
0 C s* M( u+ d/ F" j% q4 m- ^% Y* l" v0 l Q( N; `; m
/ p6 f8 Z: B# |! s5 |1 [钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
6 w8 J* }+ f% c1 N( y4 |4 R根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
4 [# \& K% S7 ?) \% w! R& Y0 B2 d( c& ?$ \! N d
. g, p$ [/ b. W B客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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1 G; @! s. Z$ r, v客服懂常规问题发生后,正常解决所需时间多久吗?. X* \2 w1 D) {+ d2 L4 @" d
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?1 E! o7 m6 ?( _0 N1 Y- s
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' |+ R! n; t4 ]! \& W6 V还有太多太多,,, M4 E; u" n7 e9 r5 _, M
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,1 r/ W, U. O( s! ~/ t9 t- l
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3 [$ ?# u" T1 P打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,, c! W1 j" e1 r! E4 I5 j1 |! b( l f- K
. m2 B8 y* o7 s' ]& ^, E) s2 Z2 s2017 向那些& f7 J8 V7 J3 J1 u* i
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陪着你笑陪着哭2 z$ L! @" R. Y4 O g
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# O$ U' z5 {" d: H( i4 R陪着诉苦陪吵闹( ^% Q4 V! I# O9 a3 {. x* g, W+ A
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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