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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
8 l/ _0 |% b) k8 F0 ?( V; S作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,# P# i9 `# n1 K' _& b7 e1 E
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,. X) D; B7 D% F6 o; ^8 B# U
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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* l4 |* z# T$ m关于掉单,论坛也有过不少帖子
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" U. p l! ~6 T# p' ]! u; r
7 d; p# W s" n有出来吐槽的5 v6 a! ?, [3 r4 K6 H6 W! B
& z) W- C I$ }0 J. v! |
9 Y: j- H; Z; b! I( {3 s7 J. Q5 K有出来骂人的2 j. G' d# K; [0 K" S; `4 m+ x
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有哭成泪人的! ^: E4 z, Y3 d1 v9 v9 w* Z) M
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,/ e' C% F' \% p( I" j* w9 X
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5 k" N; r" d: M而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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9 W# a/ T2 w$ T1 \4 d) X% m- H7 V
因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。' E; Y: p" U3 X6 {
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; k" D) F0 w% P7 C5 A然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,," Z, Y" V' c7 R* y1 B* G
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接着,公司站出来了:让我想一想静静,,,
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" a$ v+ X1 a: @# {4 m: Y' g1 t钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,( n0 L8 q0 n! W) T }; p( A
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2 o2 x3 \& `6 `( u' T F2 ^还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
) ^7 X% a; ]% l" M; E根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?# B$ m0 f% z+ Z/ Z+ y
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客服懂自家的支付方式的时效效性和最优化吗?. H+ ^4 i O8 u( _# R5 Y
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( o5 }4 |* E) F _% g8 t; ?客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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5 H+ K( _. C% \; G有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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* b& j* k& ^/ B9 |+ U还有太多太多,,,. b8 j- P6 o" V% U- p6 i* C7 A
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0 K& i7 K' v) |8 E8 c j: I矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,( m9 R* G4 [( m% H/ M4 n( v; G
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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9 {5 g, v. ]! n, L: }; ~2017 向那些- s* B8 H4 q3 `3 x" ~" L! Z/ C
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" J8 f% [7 }& r& U陪着你笑陪着哭
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陪着诉苦陪吵闹
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) o7 w) |, f) V: v* l陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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