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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
5 X9 V; S3 D6 k6 I
+ z# ~5 D& B. x* X9 u1 l【会员论坛ID】：zetia
4 f, V) C! T0 P. D【咨询公司】：热博RB88
+ Y. H2 \' j( o) w; s; R) q# {【公司账号绑定】：已绑定
' L2 m; j8 g' P【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。- S. H6 [6 P0 _. j) i; h' v
) @/ G& j* G# W( Q; N【事件描述】6 x2 S/ w. _' a. M! b f
# r* D3 L: p7 v0 O9 L0 R欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。5 c1 A# g7 E3 m- f# k
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【相关图片】：见描述正文
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热博处理提款数据图片：9 U& H3 ?+ [ A, y w8 [% \9 D
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5 [5 ?% i2 c. ?5 G& f! C# a+ {客服聊天数据：5 {9 V# l8 ~0 s1 \4 q2 A, p
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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) b$ v6 S0 x' L- _4 w
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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: m! C) _9 | j
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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0 e7 E' T \, `" y是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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, U! U* y" F/ l0 b0 P
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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) s& C+ E) c u; B哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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$ V/ c* {4 T/ }$ V% }6 n% B/ t0 v
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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3 n q+ z( v) V4 _/ t
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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z1 r, U( x$ ^1 ?* b3 m
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 . d0 }6 ~; A& L3 _/ k& M& q
0 O* C* r6 C% R; ]) N `哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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