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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走1 t. l9 P' i! g& @0 g2 P# {
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
1 u$ v0 _# O' N最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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* r" `: y* w1 S$ O" ]有出来吐槽的
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有出来骂人的
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, l& ^. |$ ^# Z# ]# [有哭成泪人的- N7 I% L4 @1 c7 r
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- h1 o( X; D/ C* N总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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7 ~  O/ ~: \( x; k5 R1 h+ f" o$ I而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!/ @  I) q6 a2 {( ?" s
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2 y3 U. t6 n7 L8 g: F4 |- M) I因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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, H4 ^; g' d8 k" W' d1 R4 P% x6 F然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,2 I) L; J$ x3 \9 J

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. f: ~* W2 ~2 l1 M% F6 ^接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,9 m  M2 Z' l" X

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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!( X. b' X; w: c* P0 ^; }- g" y
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) M* a) |/ W' K, C根源在哪里?* V9 s* {/ g  t5 p& Y! E/ u8 G
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环8 v" q! q/ B# x' t1 k0 w
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( j3 `0 `/ l1 }* ]' `5 L. h客服懂每个银行查详单,查流水,查电子单的具体操作吗?( E: Y6 A* B1 g/ d2 H

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?. k4 d: S* M0 ?3 a% C
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客服懂常规问题发生后,正常解决所需时间多久吗?4 L: r; O% o0 {
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' ~0 F5 K& Q0 `, m/ S联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?" e8 I2 B6 y0 Z. E0 m

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  Z! |5 j+ n/ ]6 ^有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,# ]0 v. C8 a: v
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了0 K/ g) \4 W1 `9 t7 S% o$ h' G( a4 a
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6 n2 N; V, z$ u但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,- {1 i2 z3 [( i/ m. V; c1 J( ^
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2017   向那些
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( y( x: w6 D2 s( p陪着你笑陪着哭( L! d/ j! e$ W  P; L! G: M
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! Q/ t. j- q7 f, w  X; N陪着诉苦陪吵闹9 c" Q' h/ q* M* R- V  }1 C
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; Q2 H, m% G$ m0 S/ H+ q1 H3 S; j陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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106#
客服在这个问题上如果能耐心处理肯定能得到好感的
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105#
掉单了遇到这样IU郁闷了。。
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104#
掉单了遇到这样IU郁闷了。。
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103#
遇到掉单特别郁闷只能找客服解决
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女人又是想出来了一篇好文章
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有些客服是会处理的呀,有的只会是耐心等
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掉单客户的心情都是比较急躁的啊
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99#
最怕的就是掉单了,很让人郁闷
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98#
遇到了掉单也是非常的倒霉的
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97#
掉单确实是非常的让人觉得讨厌的啊
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掉单这个问题也是挺无奈的
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annie2016 发表于 2017-1-3 00:23
7 ^+ y4 s- n) e9 n5 y" ?如果是有信誉的公司,掉单还是可以好好解决的
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在佳佳家掉单情况直接找在线客服,立即就可以补单了哈
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遇到这样的事情肯定是不开心的了
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女人的话好欣慰呀~在佳琪家遇到掉单的情况找在线客服一定会如实一一解决的哦~祝女人新的一年好运连连,天天盈利哈
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91#
楼主随便写写又有进账了
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