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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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9 @4 T9 \& G! O0 r" q) h0 U【会员论坛ID】：zetia
1 ^$ L. D: }7 V, \6 }【咨询公司】：热博RB88
8 F8 D9 y' Y* Y1 A+ V1 W" k" e【公司账号绑定】：已绑定- c! W# l' Z. @7 }
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。7 \' B6 e! x/ Q7 w6 ~* R/ {3 q$ @
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【事件描述】
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。5 r: M; X! j2 i
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【相关图片】：见描述正文
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存款及下注图片：' x8 X4 g+ U2 M+ r
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热博处理提款数据图片：6 B& N. W: `+ n6 ^. [ x3 o1 D
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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( G% }, `8 K( ~- Y正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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1 ]+ E& B! d! t* O这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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" c. i; E4 _4 D B% R是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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& z% k6 E, T3 Q' P% R& c
明白的，我已经联络了客服，你这稍安无照 |
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7 `* O" ]& u: M; V" ~
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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6 u5 ]5 \2 G* F8 N8 E
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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2 s# \6 }% W& o( A4 U" W. v1 a哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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% B$ T9 i' {. e( l& w' G3 \/ z我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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' z2 u" `2 D; X1 c( D: O
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 # i% c# o. x( L8 ^( D, t6 X
) `' ~; t& J1 Q8 [哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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