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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
$ h5 t% k8 D, s1 r7 E- b
; y6 ^( r8 d) v0 y【会员论坛ID】：zetia
) e* s( y- J6 t- F: s# J8 b7 m+ Z【咨询公司】：热博RB88
% W5 d; W, p8 S( y; F【公司账号绑定】：已绑定
) E) ~. R2 _- Z5 r; `3 b【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】" q9 M" M7 y6 c- C- I) S
" B0 Q' M/ s. i7 q" m1 }! \) m欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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2 t, X3 Q/ q- K: r: D9 l v' \# Q2 f【相关图片】：见描述正文
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* ~, m$ m! m' P2 R! _存款及下注图片：5 B/ b3 U: M7 O% k) m) a3 f+ N
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8 ?9 I8 s( g0 g* C0 R热博处理提款数据图片：1 A( c. t, I, v# N
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2 W3 L9 Y, N' Q8 h客服聊天数据：9 a7 t" {# l! t. ~( T% r
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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& B' h7 g9 [, S) z4 Z
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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^% `5 `* d& h& o0 t C这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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" V$ \5 }- `$ L, d8 ~; U, c! V0 B' i
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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. V/ P, {- _$ l. D" P6 Z$ A
明白的，我已经联络了客服，你这稍安无照 |
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( |* N; m$ `2 {1 p麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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0 b/ B" W6 ]& ?2 q% W& {" G
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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0 m8 M/ ^. `' c
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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: n, O% b3 b5 e5 t% Q+ T我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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0 F0 {' G; Z3 k/ l4 U明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
( t+ {9 E, g0 j/ S$ _* {2 R/ h. V' V- }1 O* u( a+ ]
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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