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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
( E  ?3 K  m5 i4 d: g# t作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,1 ?9 y' N/ D) a6 Y) n$ Z+ n# x/ Y
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,  w0 z  v! ?" g. J& p4 i7 a

1 s1 ]4 H: y/ ^" v: N新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,  X$ p/ q9 ]! q( M% l; Z5 M9 {4 ~/ {( x

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关于掉单,论坛也有过不少帖子
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4 Q* d* v6 g( v$ o& l有出来吐槽的
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6 B, J  g% k  n9 m- a1 r9 ?2 `有出来骂人的+ z0 D3 P( I& [3 A! I2 R
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7 b, v# H7 {  l2 d9 [+ L! J! W有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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! w  w* D4 m- o, q7 C4 H! }! o而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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/ M6 p5 M8 `! O5 x1 s然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,8 o4 T/ ?4 p, M; P

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接着,公司站出来了:让我想一想静静,,,* s) l  H' p% a; M3 Z

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8 W+ |0 A7 b1 ]. r钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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9 p1 W+ v' ^- c还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?; n$ ^+ o! o0 G# h+ B& M
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环' C1 Y  E9 T  E0 ], G6 Y( ~
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?1 `1 w* U$ c2 ]6 b' o
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?+ \* S4 B/ w& y7 q" M% K8 z
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?2 S' g, w3 ~  g1 l2 t

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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?6 ?/ i5 p  d& V, p. G& d5 }

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2 a# q% F1 G( z4 N有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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* U6 `+ G6 m. ]还有太多太多,,,* i% o# W* h# [2 j* W5 k
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3 X1 O; T( g% |/ s3 J2 p& A矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,' i8 [8 T$ o2 `

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, _! Y$ \* S9 f! B# a+ b5 C) ~打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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" K; X/ H: L$ t3 U3 J但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,4 x  p0 t" p7 G2 i, {) i6 @

: k+ Z! q$ e  f+ a1 I2 W2017   向那些
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陪着你笑陪着哭* O1 n# m% \/ b* |

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陪着诉苦陪吵闹! B# N4 s0 A6 v6 d
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!# L( _/ V( a/ z, F3 x

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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