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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走# x1 D* }' }8 U2 i  B
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
* |4 V8 C2 h, Y  F' G最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,# s/ p8 f. V4 _3 k

' L# A( p# \6 |+ x新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,3 R2 W; }# J' T( U2 M' c
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关于掉单,论坛也有过不少帖子
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# \5 k6 U+ I# q& c" y4 Z( T! i9 d0 X
$ G2 F: t' ]7 N* i/ T( a
有出来吐槽的8 c# P. G+ Z" G

: l% h1 |% t  i& E

* Y. J7 s1 o0 B有出来骂人的+ ]2 W9 @* \# \  ~0 A/ ?. n6 x& }

0 W6 a3 ^% t1 F( F1 A) j

- @" s% g/ C5 F/ x) d有哭成泪人的1 J* ]" Q6 O5 o* F+ h
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,2 ~$ W& v/ l1 ~& K! L* O

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!* g2 b5 U1 B7 H  ]
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。) d- V- {+ Y) H1 u' W
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) j9 B. l' k+ _: g1 N7 u然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,5 m6 n% U: z7 x2 n2 `
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) i. F  D9 m% x/ ]. [4 d6 |) X接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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9 q* }( ?. ?; t% J& Q+ q: A还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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$ L" b. G9 ~( m  T5 }

+ r. `/ n% G2 H) A5 Q3 B根源在哪里?
, N: c+ o/ e- z9 s7 O根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环( U$ C9 y3 t$ n- B! G8 [+ O8 l
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$ J1 }0 y6 @) T/ k' y客服懂每个银行查详单,查流水,查电子单的具体操作吗?' T0 b# [+ b' Z$ Q+ H
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?# u' m' T8 w/ Q; J& {2 f( a
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9 T; M5 \1 W; P客服懂自家的支付方式的时效效性和最优化吗?
$ i' b8 v7 ~2 z0 I2 S  ^7 n4 e" C7 N& L& t, Y/ _. l4 c: Q! ^

- u0 Y7 c$ Z0 a9 @' ~, |客服懂常规问题发生后,正常解决所需时间多久吗?
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3 s# r& E# f3 y7 y$ j联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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- O5 M" b  E2 l0 ?有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?4 A  |6 r( X, C% S" N) V3 k0 y( y
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还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,' B) q5 m3 E: v$ g

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, V7 k4 a9 X. w9 L5 V打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了$ T+ {9 @3 e6 v* U, D4 s# W9 }

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,/ S8 u4 E$ {- ]6 V
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2017   向那些2 s5 d7 @+ d& G  x  Q4 S
2 q2 [5 k4 I0 c+ M

- _' c  S- v6 x' l陪着你笑陪着哭
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2 K$ F( j# }0 v4 Z5 f% L陪着诉苦陪吵闹
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0 q' @' B" y) j3 L" c" O5 u, R8 V; v" m陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!9 W( O* X$ e8 Z3 T* S; U8 J1 C

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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