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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 6 @8 _ P( `' p/ a. L, C
% l2 n% C- n/ ]. W$ H3 ]
【会员论坛ID】：zetia+ e) b/ A4 v. c/ [
【咨询公司】：热博RB88
* o. S- |+ F9 N3 S【公司账号绑定】：已绑定
+ V& Y! F U6 p3 Z: n! ]6 _$ I' T【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。: y( k! w _% E0 q/ S
2 ?6 z, o5 i$ E# R8 z8 V# ^3 q) u! d' U【事件描述】
9 F+ |( g- ]9 q% u$ R7 K; _1 W2 `( U; F
欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。+ E- z% p' r4 z- Q
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【相关图片】：见描述正文7 Z% [. a$ \# @/ L3 c
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存款及下注图片：9 u# o' N7 F5 C1 ]1 {) w8 U' @2 P ^
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热博处理提款数据图片：
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! `: M# V: G9 I0 n' A( C客服聊天数据：$ M/ j2 w4 R4 V- f. M5 \
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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& V8 S7 F- n. R3 P# }( j( p5 N
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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% ^& C" z5 I5 K( b/ A这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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) y* X; P3 q. S& ?是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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2 l) |. A, P7 m0 n+ e
明白的，我已经联络了客服，你这稍安无照 |
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" F, }8 i4 I: f% A7 l麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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1 `) P. }8 r; t
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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% b6 B- Q$ S; \# i哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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4 o3 [1 @. @, C& H5 H我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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2 w o: T1 ]: M1 Q
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 ' o7 g$ L. O0 W! P& l
9 a* g$ ~0 r7 l6 q7 F: z! r哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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